Medtronic Penny App

14

NEWS

Meet PAN and Penny

PAN is Medtronic's Patient Advisory

Network, a group of pump users

across Europe helping shape the

development of its future products

and services. Gemma Marsh oversees

the group from a UK and Ireland

perspective. "What we hope we can

offer members of the group is a

chance to have a voice in developing

products and services with us. It's

a way for us to listen to people

properly and to make sure that our

activities and actions are the right

ones. For example, understanding

the tone and language that people

prefer to hear means that we can

have a much better dialogue and

relationship with people using

our technologies. ."

At the moment, the group is

comprised of approximately 100

people, 14 of which are across the

UK and Ireland, though Medtronic

UK & Ireland and trying to get

those numbers up in order that

this region has a bigger voice in

the wider scheme. "Members are

drawn from people who have opted

into our database and the group

is as reflective as possible of the

overall user profile," says Marsh,

"Participants do have to sign a

contract and consent form, but

after that there is a range of ways

to engage; they can be as active or

inactive as they wish."

The first face to face meeting

took place before the pandemic

broke and the group has been

meeting via Zoom since. "It has

been really enjoyable," says Marsh.

"and well thought through. Those

taking part are really keen and it's

proving popular."

Pretty Penny

Who, you may wonder, is Penny?

While she's a star character in the TV

comedy The Big Bang Theory, Penny

is also the name of Medtronic's

new diabetes app. Within the team

developing the app in-house, the

app became a character in itself

and is referred to as 'she'. A diabetes

services app, it's designed for

Medtronic's MiniMed 6 and 7 series of

pumps (so not the older Veo models).

Says Marsh, "The app gives access

to all of Medtronic's resources,

from brochures to frequently asked

questions, and videos - all in your

pocket as and when you want to

access any of them."

Medtronic's existing CareLink

platform is included as well. "We

have CareLink Insights within Penny,

which has a really lovely format," says

Marsh, "It is easy to use on the go

and is with you all the time, if you

have your smartphone with you. It

is also possible to personalise Penny.

We have a ton of stuff within this

app, but it's so easy to use and find

what you are after.. For example, if

you are on a MiniMed 670G pump,

it will only show you MiniMed 670G

resources - no having to sift through

all of the articles to find which

you need.."

It sounds pretty comprehensive.

Marsh agrees but says, "Penny

is a portal and a hub. It's taken a

long time to create because it is so

detailed, and it works both ways. We

supply users with info, while they can

feed info into the back office - for

example, input serial number from a

new device without having to log in

by computer or phone the customer

services line.

Penny pulls in CareLink™ data

to CareLink Insights, providing a

new way to visualise this, while

being separate from CareLink

itself. The newer MiniMed 780G

Advanced Hybrid Closed Loop

(AHCL) insulin delivery system will

automatically update via the Cloud

to CareLink which you can then

access through CareLink Insights

via Penny. Seamless! The MiniMed

640G and 670G pumps need data to

be uploaded to CareLink first, then it

can be viewed via Penny). Penny from

Medtronic will be available on both

Android and iOS very soon.

Disclaimer: CareLink™ Insights available

via Penny uses data uploaded by a patient to

their CareLink™ account. Note, CareLink™

Insights feature available in Penny is not a

CE Marked Medical Device.

www.medtronic-diabetes.co.uk

It is also a means by which any

user can update information in

such as a change of address, or a

new device serial number. "The

idea is to have everything in one

place for the convenience of the

user," explains, Marsh, "So it's selfservice,

for example you can request

a replacement sensor using the

app if you need to. There is also a

community section that signposted

to the company's social media

accounts on Facebook, Twitter and

so on. Additionally, it has the entire

pump training and support program

StartRight which is available to

anyone for the first three months

after starting on a new pump model.

The education modules can be

scheduled and are right there at your

fingertips to use whenever is most

convenient for you."

A new way of viewing data from

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